PRIVACY POLICY
1. Introduction
This Privacy Policy outlines how Groovespire ("we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our website ([invalid URL removed]) or otherwise communicate with us regarding the Site (collectively, the "Services"). This Policy applies to all users of the Services, including customers, visitors, or others whose personal data we handle.
2. Information We Collect
We may collect the following types of personal information:
- Personal Information You Provide: Name, email address, phone number, billing address, shipping address, and payment information.
- Information Automatically Collected: Device information, IP address, browser type, and usage data.
3. How We Use Your Personal Information
We may use your personal information for the following purposes:
- Providing Services: To fulfil your orders, provide customer support, and deliver the services you have purchased.
- Marketing and Communication: To send you marketing communications, newsletters, and promotional offers.
- Improving Our Services: To analyse user behaviour, identify trends, and improve our services.
- Security and Fraud Prevention: To protect our services and users from fraud and other security threats.
- Legal Compliance: To comply with legal obligations, such as tax laws and data protection regulations.
4. Sharing Your Personal Information
We may share your personal information with third-party service providers who help us operate our business, such as payment processors, shipping carriers, and marketing platforms. We may also share your information with law enforcement or other authorities as required by law.
5. Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure.
6. Your Rights
You may have the following rights regarding your personal information:
- Access: The right to access your personal information.
- Rectification: The right to request correction of inaccurate or incomplete personal information.
- Erasure: The right to request the deletion of your personal information.
- Restriction of Processing: The right to request the restriction of processing your personal information.
- Data Portability: The right to receive your personal information in a structured, commonly used, and machine-readable format.
- Objection: The right to object to the processing of your personal information.
To exercise these rights, please contact us using the information provided below.
7. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at [info@groovespire.com].
Refunds
REFUND POLICY
Groovespire generally does not offer refunds for digital services once the promotion has commenced. This means that once the first ad or content has been published, a refund is typically not possible.
However, we understand that unforeseen circumstances may arise, and we want to ensure fair treatment for our clients.
Eligibility for Refunds
Refunds may be considered in the following cases:
- Major Service Failures: If the service fails to deliver as agreed upon due to significant technical errors or other major issues within Groovespire's control, such as:
- Platform errors that prevent the promotion from running as intended.
- Incorrect targeting that significantly deviates from the agreed-upon audience.
- Failure to deliver the promised content or services within a reasonable timeframe.
- Misrepresentation of services that do not match the descriptions or expectations outlined in the agreement.
- Force Majeure Events: If the fulfilment of services is prevented due to circumstances beyond our control, such as:
- Natural disasters
- Acts of God
- War or armed conflict
- Civil unrest or riots
- Governmental actions or restrictions
- Strikes or labour disputes
- Significant platform changes or restrictions that impact the effectiveness of the promotion.
Refund Process
If you believe you are eligible for a refund, please contact our customer support within 30days of the service commencement. We will review your request and assess the situation.
Refund Amount
If a refund is granted, the amount refunded will be the total payment minus any processing fees deducted. Refunds are typically processed within 10 business days.
Dispute Resolution
In the event of a dispute regarding a refund, we agree to resolve the matter through mediation. If the dispute cannot be resolved through mediation within 30 days, either party may initiate arbitration. The arbitration shall be conducted in accordance with the LCIA Rules of Arbitration, and the seat of arbitration shall be London.
Cookies
Groovespire Cookie Policy
What are Cookies?
Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently, as well as to provide information to the website owner.
How We Use Cookies
We use cookies to:
- Improve website performance: Cookies help us understand how you use our website, so we can improve its performance and functionality.
- Personalize your experience: Cookies allow us to tailor the content and offers we present to you.
- Track website usage: We use cookies to monitor website traffic and identify popular areas.
- Security: Cookies help us protect your account and prevent unauthorized access.
Types of Cookies We Use:
- Essential Cookies: These cookies are necessary for the website to function properly.
- Performance Cookies: These cookies collect information about how visitors use our website to help us improve its performance.
- Functional Cookies: These cookies allow us to remember your preferences and settings.
- Targeting Cookies: These cookies are used to deliver targeted advertising.
Managing Cookies
You can manage cookies through your browser settings. You can choose to accept all cookies, reject all cookies, or select which cookies to accept. Please note that blocking cookies may affect your website experience.
Third-Party Cookies
We may use third-party cookies, such as Google Analytics, to collect information about how visitors use our website. These cookies are subject to the privacy policies of the respective third-party providers.
Changes to This Cookie Policy
We may update this Cookie Policy from time to time. We will notify you of any significant changes by posting a notice on our website.
Contact Us
If you have any questions about our Cookie Policy, please contact us at [info@groovespire.com].
By using our website, you consent to the use of cookies as described in this policy.
We need your consent to load the translations
We use a third-party service to translate the website content that may collect data about your activity. Please review the details in the privacy policy and accept the service to view the translations.